Just keep it simple

Very rarely is a device or an app so easy to use that the user doesn’t even have to glance at the user guide. Usually, people refer to the user guide when they have a problem, in which case they are already frustrated with the device or app. Therefore, the user guide...

Do things need names?

A typical scenario for a writer: a developer has been developing a fancy functionality for months and gets excited when seeing the writer: “Remember to mention DualSight MultiMotion in the user guide!” The writer cringes when hearing the name, but ensures the...

Writing with style

In a world where several writers contribute to a text, but the brand and usability should remain consistent, how does a writer know which heading format to use? Yes, the writer can always check what has been written previously or ask a colleague (or several of them),...