by Adina Solutions | 18 Jul 2019 | customer experience, quality, usability, user guide, writing
When the lawn mower, grass trimmer, and oven all broke within a month, one had the chance to explore the exciting world of user guidance also in one’s spare time. As a professional writer, it is always interesting to study user guides written by colleagues, but as a...
by Adina Solutions | 21 Jun 2018 | quality, user guide, writing
Very rarely is a device or an app so easy to use that the user doesn’t even have to glance at the user guide. Usually, people refer to the user guide when they have a problem, in which case they are already frustrated with the device or app. Therefore, the user guide...
by Adina Solutions | 29 Jan 2018 | quality, user guide, writing
Good quality in user guides is based on common practices, terms, and phrases that are marked down in a style guide. This way, the user guide stays coherent, even though there may be several writers working on it, and the reader sees text that is easy to follow, and...
by Adina Solutions | 14 Dec 2017 | brand, style guide, user guide, writing
A typical scenario for a writer: a developer has been developing a fancy functionality for months and gets excited when seeing the writer: “Remember to mention DualSight MultiMotion in the user guide!” The writer cringes when hearing the name, but ensures the...
by Adina Solutions | 29 Oct 2017 | brand, style guide, writing
In a world where several writers contribute to a text, but the brand and usability should remain consistent, how does a writer know which heading format to use? Yes, the writer can always check what has been written previously or ask a colleague (or several of them),...
