by Adina Solutions | 27 Apr 2020 | adina, customer experience, drawings, graphics, user guide, visualisation
At the dawn of time when we worked at Nokia Mobile Phones, we got the chance to create a cartoon-style user guide for a mobile phone. The project was challenging but fun, and with a multinational and multitalented team we did manage to create a user guide with plenty...
by Adina Solutions | 18 Jul 2019 | customer experience, quality, usability, user guide, writing
When the lawn mower, grass trimmer, and oven all broke within a month, one had the chance to explore the exciting world of user guidance also in one’s spare time. As a professional writer, it is always interesting to study user guides written by colleagues, but as a...
by Adina Solutions | 21 Jun 2018 | quality, user guide, writing
Very rarely is a device or an app so easy to use that the user doesn’t even have to glance at the user guide. Usually, people refer to the user guide when they have a problem, in which case they are already frustrated with the device or app. Therefore, the user guide...
by Adina Solutions | 20 Apr 2018 | user guide, video
Since Adina doesn’t shy away from anything related to text, we have taken on subtitling videos. We have transcribed interviews, and translated videos from Finnish to English and from English to Finnish. Easy as peas, right? Well, actually no. If you’re lucky, the...
by Adina Solutions | 3 Apr 2018 | user guide, video
According to YouTube, it has 3 billion users who watch 500 million hours of videos every day. Quite an audience for a channel. But only 9% of small companies use YouTube as a publishing channel. Usually, they have two concerns: it is neither easy nor cheap to make...
by Adina Solutions | 29 Jan 2018 | quality, user guide, writing
Good quality in user guides is based on common practices, terms, and phrases that are marked down in a style guide. This way, the user guide stays coherent, even though there may be several writers working on it, and the reader sees text that is easy to follow, and...
