by Adina Solutions | 18 Jul 2019 | customer experience, quality, usability, user guide, writing
When the lawn mower, grass trimmer, and oven all broke within a month, one had the chance to explore the exciting world of user guidance also in one’s spare time. As a professional writer, it is always interesting to study user guides written by colleagues, but as a...
by Adina Solutions | 21 Jun 2018 | quality, user guide, writing
Very rarely is a device or an app so easy to use that the user doesn’t even have to glance at the user guide. Usually, people refer to the user guide when they have a problem, in which case they are already frustrated with the device or app. Therefore, the user guide...
by Adina Solutions | 29 Jan 2018 | quality, user guide, writing
Good quality in user guides is based on common practices, terms, and phrases that are marked down in a style guide. This way, the user guide stays coherent, even though there may be several writers working on it, and the reader sees text that is easy to follow, and...
